Warranty Claim Assessor (2명)

- Assess and authorize Warranty & BRI/BSI online manual claim assessments and claim authorizations based on NSC rules and guidelines
- Monitor and approve warranty claim requests and monitor pay-out values
- Monitor and approve special claim requests
- Monitor incoming claim requests via NSC on-line systems
- Maintain communication with various NSC internal personnel and provide status reports when and where necessary on relevant warranty matters
- Update new vehicle registration dates (DMS & NSC HQ system)
- Receive revise request from authorized dealers on mileage
- Response to the telephone inquiry from the Retailers
- Support Team Leader with various administrative duties, such as WTY/BRI monitoring, responding to Retailers requests and enquiries. (via E-mail and DSS warranty board system)
- Monitor telephone Calls from Retailers.

 Respond to Retailers enquiries specific to warranty & BSI/BRI claims
 Support Retailers enquiries with corrections to Warranty & BSI claims
 Provide explanations to Retailers on claim approval & non-approval judgements
 Respond to and support Retailers enquiries with special campaign information
 Coordinate with internal NSC counterparts regarding specific decisions and trends on special warranty claims and issues
 Maintain high quality and speedy resolution of authorized dealer enquiries.